shipping & returns

 POSTAGE

Delivery will be within 7-10 days of purchase (usually sooner) using a tracked & signed for service. 

I usually use Royal Mail 48 or DHL Express Next day delivery, shipping Tuesday-Friday. Price starts at £6.50 and increase in increments depending on the volumetric weight of the parcel.

Please note, I package items for sending using recycled packaging to remain environmentally friendly.

At the moment I only take online orders for delivery in the UK, if you want something shipped internationally please contact me directly.

LOCAL COLLECTION

Please select the option to collect your order at checkout. I will then be in touch shortly after to advise you on the best day / time to collect.

RETURNS

I make everything by hand, which means there's a room for difference between each piece. What you see on my website is what you are ordering, each is a one off. I try and photograph from all angles so there are no surprises when your purchase arrives. Please allow for minor imperfections in the work which are superficial & add charm and character to the piece.

I hope you will be really happy with your buy but for any reason you are not, please contact me within 5 days of receipt. I will refund the price of any undamaged piece back to your original payment method as soon as it is returned. It is important to package any items to be returned carefully, preferably in the original packaging as I cannot refund for items broken in transit to me. You will also be responsible for the cost of postage and I advise postage is a tracked & signed for service.

Any items bought as seconds and samples are considered final sale and won’t be eligible for returns.

All orders are wrapped safely to ensure they arrive in perfect condition. However some accidents can happen along the way. If your order was to arrive damaged please send me a picture of the packaging and broken product within 5 days and I would happily exchange or refund it for you.